Developing Competencies for 2020 Workforce

Date: 20 - 22 Nov, 2018
Venue: Abuja FCT - Nigeria
Fee: $1,000.00

Four years from now, over one-third of skills (35%) that are considered important in today’s workforce will have changed.

By 2020, the Fourth Industrial Revolution will have brought us advanced robotics and autonomous transport, artificial intelligence and machine learning, advanced materials, biotechnology and genomics.

These developments will transform the way we live, and the way we work. Some jobs will disappear, others will grow and jobs that don’t even exist today will become commonplace. What is certain is that the future workforce will need to align its skill set to keep pace.

CPSPD looks at the employment, skills and workforce strategy for the future and have started training tomorrow workforce today.

What skills will change most?
Creativity will become one of the top three skills workers will need. With the avalanche of new products, new technologies and new ways of working, workers are going to have to become more creative in order to benefit from these changes.

Robots may help us get to where we want to be faster, but they can’t be as creative as humans (yet).

Whereas negotiation and flexibility are high on the list of skills for 2015, in 2020 they will begin to drop from the top 10 as machines, using masses of data, begin to make our decisions for us.

A survey done by the World Economic Forum’s Global Agenda Council on the Future of Software and Society shows people expect artificial intelligence machines to be part of a company’s board of directors by 2026.

Similarly, active listening, considered a core skill today, will disappear completely from the top 10. Emotional intelligence, which doesn’t feature in the top 10 today, will become one of the top skills needed by all.

Disruption in industry
The nature of the change will depend very much on the industry itself. Global media and entertainment, for example, has already seen a great deal of change in the past five years.

The financial services and investment sector, however, has yet to be radically transformed. Those working in sales and manufacturing will need new skills, such as technological literacy.

Some advances are ahead of others. Mobile internet and cloud technology are already impacting the way we work. Artificial intelligence, 3D printing and advanced materials are still in their early stages of use, but the pace of change will be fast.

Change won’t wait for us: business leaders, educators and governments all need to be proactive in up-skilling and retraining people so everyone can benefit from the Fourth Industrial Revolution. Think CPSPD. Start the future today.

Integrating Lean and Six Sigma Workshop

Date: 13 - 15 Nov, 2018.
Venue: Lagos - Nigeria
Fee: $600.00


Lean and Six Sigma have the same general purpose of providing the customer with the best possible quality, cost, delivery, and a newer attribute, nimbleness. There is a great deal of overlap, and disciples of both disagree as to which techniques belong where.

The two initiatives approach their common purpose from slightly different angles:

  • Lean focuses on waste reduction, whereas Six Sigma emphasizes variation reduction
  • Lean achieves its goals by using less technical tools such as kaizen, workplace organization, and visual controls, whereas Six Sigma tends to use statistical data analysis, design of experiments, and hypothesis tests
Learning Objectives
  • Start getting results from Lean Six Sigma immediately.
  • Learn the seven key tools that will make you look like a Lean Six Sigma expert, even if you’re just starting out.
  • This training is the fastest, easiest, most direct route to bottom-line, profit-enhancing, and productivity boosting results from Lean Six Sigma. 
  • The Mission of Six Sigma
  • Benefits of Six Sigma
  • The Essence of Six Sigma
  • Methodology
  • Implementation Roles
  • Tips of Managing Six Sigma
  • Certification
  • Limitations
  • The 5S Good House-Keeping
  • The Meaning of 5S
  • Importance of 5S
  • Step-By-Step 5S Implementation
  • 5S Implementation Guide
  • The Benefits of Implementing 5S
  • A 5S Success Story

Strategies for Improving Productivity

Date: 13 - 15 Nov, 2018 
Venue: Lagos , Nigeria
Fee: USD 500.00

Most organizations do not have a performance management system in place that measures productivity across the production, delivery and promotion of services, and identify corrective actions that are required. As a result, firms cannot identify and improve consistently limiting factors such as unproductive processes, communication break-downs, unmotivated and ill-prepared staff.

In order to improve productivity, firms must develop an innovative approach to performance management which helps companies operationalize their strategic priorities.

This is not easy and hence innovation is required to deal with various organizational constraints, including focusing their staff on managing efficiently the customer contact points, make company's management more productive by providing informational and structure around the key operating areas (production, delivery and promotion), and also, procure data to a single database from where to calculate indicators and produce reports.

The Strategies for Improving Productivity programme, is approved as a 'Vital Importance Programme' by the Board of Centre for Public Service Productivity and Development (CPSPD)  and organizations participating with their employees, who satisfy the CPSPD's criteria, are entitled to a full subsidy, thus, may attend this programme without any cost.

This programme includes 14 hours in-class training and a half-day company consultation.


Learning Objectives

  • Trends in companies and the need for productivity enhancements through innovative performance management
  • Current trends that require immediate response
  • Limitations of current measures and systems for performance measurement
  • Areas for adding value
  • Most companies employ financial KPIs - what’s next?
  • Pre-Requisites, Approaches and Strategies for Productivity Improvement
  • Major Factors Affecting Productivity
  • Pre-requisites for Productivity Improvement
  • Strategies for Productivity Improvement
  • Kaizen As a Productivity Improvement Strategy
  • Quantum Leaps And Large-Scale Strategic Improvement
  • Combination Of Strategies And Approaches
  • Impact of Productivity Improvement And Performance Enhancement Initiatives
  • Identifying productivity improvement KPIs
  • What KPIs?
  • Creating performance measures - Lead and lag measures
  • KPI selection criteria
  • Examples of KPIs from each of the four balanced perspectives
  • PRACTICAL SESSION: Identifying your company’s productivity goals and current measurement
  • What KPIs do you monitor?
  • How it works
  • What changes could improve productivity
  • The balanced scorecard system as a framework
  • Why this system is suitable
  • How it works
  • Key elements
  • The company’s strategic priorities and KPI gaps
  • Identifying critical success factors for productivity strategy implementation
  • Developing a set of balanced objectives and causal links
  • A generic model with critical success factors
  • Identifying KPI gaps
  • A case study

PRACTICAL SESSION: Company strategic priorities

  • Identify your company’s strategic priorities
  • Recognize priorities on the strategy map
  • Place the current KPI set on the map and identify gaps


Best Practices for Productivity Improvement Course

Date: 20 - 22 Nov, 2018 
Venue: Lagos , Nigeria
Fee: $500.00

Productivity is a cornerstone in managing a successful organization operation in a competitive market environment. Today’s organizations competes not only with the next door operation but world-wide and to succeed requires more effective and efficient use of all the resources available to a business; the essence of productivity.
To be able to manage resources in such a manner requires our supervisors, executives and managers to be equipped with new knowledge and skills in productivity practices so that they can value-add to business operations in a tangible way. This course aims to provide such knowledge and skills for our organizations to remain competitive and profitable.

Course Objectives
This 4-day workshop aims to equip participants with the knowledge and skills to implement basic productivity practices in the workplace

The contents of the workshop are:

  • What is productivity all about?
  • Effective use of resources and how to measure their effective utilization
  • Understanding cost and time factors in producing goods & services
  • A closer look at MAN as a factor of business operations in a competitive environment
  • Identifying factors that lower productivity
  • What a productive environment is all about
  • The impact of management decision making
  • Understanding basic productivity management models part 1.
  • Understanding basic productivity management models part 2.
  • Building up a productivity framework
  • Productivity partners upstream and downstream
  • Understanding the 4 dimensions of reality
  • The AMP model to unlimited potential
Who Should Attend
  • Supervisors
  • Officers
  • Executives
  • Managers responsible for improving productivity in the workplace.
Training Methodology
  • Lectures
  • Group Discussions
  • Exercise and Presentations.

Coaching Skills

Date: 20 - 22 Nov, 2018
Venue: Lagos State - Nigeria
Fee: N135,000.00

Are you already at the top of your game, but want to raise the bar? Are you a high performer looking for the professional competitive edge, by enhancing leadership, presentation or business development skills? Do you seek more satisfaction, fulfilment or work-life balance? Or perhaps you feel that you or your team need a catalyst to unleash potential.

Coaching is a highly powerful method for developing professional and personal excellence and is heralded as the way to create and evolve the corporate organisations of the future. Evidence shows that coaching improves profitability, performance and the working environment. This very practical interactive course, facilitated by highly qualified professionals, will give you the knowledge, skills and strategies to coach yourself and others

Course level: Intermediate

Who should attend?
Delegates will benefit more by identifying one or more areas they would like to address by coaching.
This course will be of benefit to all:

  • Professionals
  • Supervisors
  • Managers
  • Leaders

Productivity Waste Management Technique

Date: 20 - 22 Nov, 2018
Venue: Kaduna State - Nigeria
Fee: USD 700

Objective In the workplace people often refer to waste as tangible items such as materials, water or electricity, to mention just a few. However, in productivity management, waste is usually defined as "any form of work which does not add value to the final output" (Seong, 2007). Waste also refers to anything other than the minimum amount of equipment, materials, worker's time and parts space which are absolutely essential to add value to the goods or service
Other definition of waste, as given by the Malaysian Productivity Corporation (2010) includes:

  • Any resource consuming activity that delivers no value to the Customer,
  • Anything that adds cost to the product without adding value.

    Learning Objectives

  • Manufacturing Cost Reductions
  • The Seven Types of Waste
  • Waste of Defects
  • Waste of Inventory
  • Waste of Motion
  • Overproduction Waste
  • Waste of Processing
  • Waste in Transportation
  • Waste in Waiting or Delay
  • Systematic Approach towards Elimination of Waste

Who Should Attend?

  • Environmental Managers, Supervisors, Officers.
  • Hazardous Materials Manager/ Officer / Supervisor.
  • Candidate wanting to be HazMat Officers/Supervisors.
  • HSE Managers / Officers / Supervisors.
  • Compliance Staff.
  • Waste Management Staff.
  • Operations Staff.
  • Project Management Managers

Assertiveness for Professionals

Date: 20 - 22 Nov, 2018
Venue: Kaduna State - Nigeria
Fee: N135,000.00

This course is about handling tricky situations in a way that is fair and acceptable for all those involved. Becoming more assertive can be of immense benefit to everyone. Being more assertive can make you feel more confident, enhance your self-esteem, reduce the impact of stressful situations and help you to be more successful both personally and professionally.

Course level: Introductory

Who should attend?
This course will be of benefit to those who regularly deal with people and don’t always get it right but want to.


MSP Certification (Multi Skilled Professional)

Date: 20 - 22 Nov, 2018.
Venue: Lagos State - Nigeria
Fee: $2,000.00

This MSP certification (multi skilled professional) help you turn Population into Competitive Assets:

  • You may be somewhat contented with the way things are in your life, but that is not to say that you are being all you can be.
  • If you were performing at your highest potential
  • You wouldn't be somewhat contented, but completely fulfilled.
  • If you aren't fulfilled, then accept my apologies.
  • Even if you are submerged in problems, don't let that be the cause of your not pursuing all that you can be.
  • Aspirations, dreams and goals should be allowed to live within your heart so you can live a life of purpose and fulfillment.
  • Let's review a few points so you can discover what makes you tick.
  • - Do you know what it is you really want?
    - Do you need to change?
    - Can you see the bright side in your new discovery?
    - Are you comfortable with your chosen path?
    - Have you done enough for yourself?
    - Discover How to make Millions as a Multi-Skilled Professional (MSP)
MSP – Benefits
  • Work as an Multi-Skill Certified professional (Locally & Internationally)
  • Work as a Creative Manager/ Entrepreneur (Locally or internationally)
  • Become A Highly Motivated Fund Raising Expert
  • International Training
  • Earn $10,000 (USD) or More Per Month as a MSP
  • Use the Designation MSP after Your Name
  • Obtain Global Executive Certificate and work anywhere in the world
  • Belong to International Alumni
  • Award of certificate after the training
Topics to be covered
  • Becoming a MSP Turn Population into Competitive Assets
  • How to Unlock Your Full Potential
  • Personality Test Kit – A Tool to a Success Personality
  • Art of Getting Dream Job/Appointments

10 minutes Creative MBA
• Real Estate Investment Strategies
• Creative Entrepreneurship

500 Low Cost Business Ideas
• Entrepreneurial Finance - fly with your Ideas

30 Ways of Raising Capital outside Banks
• Coordinating Others - fly with your People

20 Ways of Raising Human Capital
• Quality Control and Service Orientation - the science of service Leadership

18 Ways of Raising the service bars
• Negotiation, Judgement and Decision Making - Anything can be negotiated

20 Ways of trusting your judgements and guts
• Complex Problem Solving and Critical Thinking - You get Rich by solving Problems

15 Ways of Raising your problem solving credentials
• Active Listening and Creativity - Innovate your way to success

10 Ways of Re-creating your environment
• Financial Literacy and Planning - Plan for Results

20 Ways to harness your human, material and Financial Resources

Training Objectives

  • At the end of the MSP certification (multi skilled professional) training, Participants would
  • Develop Multi-skilled mindset and leadership attitudes
  • Show concern on the need to unlock your full potential
  • Learn how to win at job interview /Negotiation
  • Learn how to generate great business ideas-over 201
  • Understand how to be profitably self-employed
  • Show Opportunities and guidelines for starting your business
  • Explain 25 ways of raising start-up & growing business capital outside banks
  • Discuss how to acquire and develop property without tears
  • Understand How to curb technology fraud (ATM, e-mail etc)

Client Feedback Studies

Date: October 2 - 4, 2018
Venue: Lagos State - Nigeria
Fee: N135,000.00

Without satisfied clients a business will risk failure or slow decline. Companies should treat most feedback from clients with the utmost gravity and if necessary integrate clients views into strategic planning.
This course looks at different ways to approach clients for feedback and discusses how client input is relevant to the business from many different perspectives. It explains:

  • How to structure a feedback questionnaire
  • How to integrate client opinions effectively
  • How to deal with any negative comments or complaints
  • Course level: Intermediate

    Who should attend?
    This course will be of benefit to the following set of people:
    • Professionals
    • Business developer
    • Client care.

Successful Interview Techniques

Date: November 13 - 15, 2018
Venue: Abuja FCT- Nigeria
Fee: N135,000.00

Getting the right candidate for the job should not be a lottery. It requires skill and an understanding of new procedures. Does your recruitment and interviewing process stand up to scrutiny or challenge? This course will help you through the maze and give you helpful ways to make the preparation and interviewing process legal, smooth and professional.

Course level: Intermediate

Who should attend?
This course will be of benefit to those involved in conducting recruitment interviews, working in HR, management or training.

How to Win New Business

Date: November 13 - 15, 2018
Venue: Lagos State - Nigeria
Fee: N195,000.00

This course is designed for professionals who require an understanding of what it takes to win new business through tenders. It will look at how to develop strategic understanding of the tendering organisation before deciding on an appropriate response. From this basis, your competitive differential will direct you to the best approach to writing a document and preparing for a successful presentation.

The course concludes with a summary of how to capture your experience from each submission building a truly ‘learning organisation'.

Course level: Intermediate and Advanced

Who should attend?
This practical course will benefit all professionals who require a clear guide on how to approach ‘Invitations to Tender’ and want to secure new business

Managing Productivity and Performance

Date: 04 - 06 Dec, 2018
Venue: Lagos , Nigeria

Performance management strategies and productivity cannot be separated. They are just like reaching a mountain top which requires reaching the target, leaving the target and aspiring towards other targets. Productivity and performance pinnacles program links performance metrics with productivity metrics. If your organisation can accurately set and predict achievable performance and behavioural targets then your organization can benefit from proven productivity gains.


Ask yourself the following:

  1. We often set achievable productivity targets that do not get met.
  2. Our people are not highly motivated to achieve targets.
  3. Whenever we fail to meet a target there is always an excuse.
  4. Our people are not proactive.
  5. We have poor performance management systems.
  6. We often accept less than optimal poor performance.
  7. Our managers are not confident at having tough performance. management conversations.
  8. Our people tackle with spot fires daily rather than organisational objectives.
  9. We have communication silos in the organization.
  10. Morale is low.
  11. People think and work individually rather than as a team.
  12. There is often conflict among the employees.
  13. Role ambiguity causes boundary disputes.
  14. Our organisation has a lower than industry average employee retention rate.

Key learning outcomes:

  • Set appropriate behavioural targets as well as other more quantifiable targets.
  • Create a positive culture that welcomes productivity targets.
  • Address poor performance before it spirals.
  • Build self control into performance discussions.
  • Set boundaries with staff.
  • Use motivational techniques to reach objectives - What works and what does not work?
  • Link reward recognition and feedback.
  • Understand the importance of having effective and open communication in the organisation.
  • Build effective team synergies at your workplace.
  • Influence your people to work as part of a team rather than individually.
  • Learn effective ways of managing conflict at an early stage.
  • Develop self awareness and the willingness to change behaviour.
  • Build an effective feedback loop to improve further changes.
  • Would you like to attend this program?
    For maximum effectiveness, this program is best conducted as an in-house program.

  • Ideal group size: 4 - 12 participants.
  • Venue: For your convenience, you can choose to conduct this program at your business premises. Alternatively, we can provide a training venue at a small additional cost.
  • Duration: This program can be adapted to meet your requirements.
  • Inhouse Cost: Price on request.
  • Target Audience: Employees, Supervisors, Team Leaders, Senior Managers or CEOs.

How to Conduct Effective and Efficient Meetings

Date: 04 - 06 Dec, 2018
Venue:Abuja FCT - Nigeria
Fee: N135,000.00

Meetings today are a way of business life so let's make them intentional and effective. If you feel you are being propelled to chair or take minutes of a meeting and have never done this before and/or your meetings are getting stale then this course is for you. It provides insights into why hold a meeting in the first place. It outlines a step by step approach to an effective meeting process as well as including key communication skills for effective meetings.

Course level: Introductory and Intermediate

Who should attend?

  • Team Leaders
  • Managers

Time Management for Professionals

Date: 04 - 06 Dec, 2018
Venue:Abuja FCT, Nigeria
Fee: N135,000.00

Managing time efficiently could not only improve your productivity but will also help you to achieve a less stressful and more enjoyable way of operating both within the firm and outside it. This practical and interactive workshop will demonstrate how to improve the way you manage yourself, your colleagues and your environment to achieve efficiency and effectiveness.

Course level: Intermediate

Who should attend?
This course will be of benefit to all people wishing to improve their time management skills.

Dealing with Difficult Staff

Date: 11 - 13 Dec, 2018
Venue: Lagos State - Nigeria
Fee: N135,000.00

Handling a difficult member of staff is not usually something we volunteer for but many have to do it. Getting it right can make a difference to the future of that relationship and your reputation as a manager. This course provides information about avoiding the pitfalls and how to spot the games people play so you can manage even the most challenging staff.

Course level: Intermediate

Who should attend?
This course will be of benefit to the following set of people:

  • Managers
  • Team Leaders
  • Supervisors

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