Support staff of yesterday will type, take
orders, perform filing, attend to visitors and make phone calls for
bosses. However, the demands made of todayâ€™s secretaries and
administrators are different â€“ they are expected to juggle multiple
tasks, be proactive, manage time, people and problems, communicate for
results, think on their feet and relate well to people at all levels.
To meet these requirements, secretarial
and secretarial professionals will need to enhance their human,
technical and conceptual skills in order to be a team-player, manage
change and be empowered as an effective professional.
Upon completion of this workshop, participants will be able to;
â€¢ Perform their duties and responsibilities to the required standards of the profession
â€¢ Establish a productive and cooperative partnership with managers, supervisors, peers and others with whom they work with
â€¢ Interact and relate effectively with both internal and external customers
â€¢ Effectively set priorities and manage time Practise effective problem-solving and decision-making skills
â€¢ Perform their office secretarial responsibilities with greater effectiveness and efficiency
Developing Professionalism â€“ Role and Responsibilities
Human Relations and Teamwork
Interacting and Relating with the Public Time Management
Planning and Organising Skills
Managing Records and Document Security
Business Correspondence Skills
Who Should Attend?
Secretaries, Personal Assistants and Administrators who are serving in a supportive role to Senior Management.
A practical approach will be taken with
70% of the course on the application and practical sessions with 30% on
techniques and concepts. Training comprises a combination of:
Trainer-facilitated group activities and break up discussions
Real-life case-studies application activities
Role-plays on practical sessions and application work
Our portfolio of more than 200 training courses are currently designed to address the current training needs of our clients incorporating latest trends and internationally accepted best practices, in each distinct subject area.