Details

Putting performance measurement systems in place can be an important way of keeping track of the progress of your business or organisation. It gives you vital information about what's happening now and it also provides the starting point for a system of target-setting that will help you implement your strategies for growth.

In this course, we shall highlight the benefits of performance measurement and target-setting. This training will show you how to choose which key performance indicators (KPIs) to measure and suggests examples in many key business areas. It also highlights the main points to bear in mind when setting targets for your organization or business.

 
Course Outline

·         Measure performance and set targets

·         The importance of measurement and target-setting

·         Tips to help you set up productivity/performance standards for your company

·         Deciding what to measure

·         Using standardised measures

·         Measurement and your customers

·         Measurement and your employees

·         Measurement against other businesses - benchmarking

·         Key performance indicators (KPI), targets and business strategy

·         Assigning responsibility and resources

 
Who Is Right For The Program

This course  is designed to meet the needs of all staff in your organisation who desire to learn new trends to set realistic  productivity standards and targets

Methodology

Interactive presentation, using practical exercises, demonstration, quizzes, hands-on group discussion, question and answer.  role plays and case studies, participants in this course will gain useful insight into how to identify and use the attitudes and behaviours that have a positive impact on increased productivity.