Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip every administrator, secretary/personal assistant, and secretarial officers in general with precise strategies which will lift productivity and efficiency to new levels. You will also develop and practice a variety of behavioural competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.

Course objectives

• List the administrator challenges in the 21st century to be proactively ready for them
• Combine the efficiency and effectiveness concepts for higher productivity
• Develop technical competencies to enable professional advancement
• Apply administrators soft skills to stand out of the crowd
• Use professional business writing techniques in internal and external communication

Module 1: Overcoming 21st Century Challenges
•    Administrator challenges in the modern era
•    Adaptability and embracing change
•    Gaining credibility and taking initiative
•    Developing a positive attitude and self-leadership

Module 2: Enhancing Productivity and Efficiency
•    Productivity definition and the productivity equation
•    Simplifying work processes and identifying inefficiencies
•    Time management, setting priorities, and minimizing time wasters
•    Best practices for boosting personal and team productivity

Module 3: Effective Problem Solving and Teamwork
•    Identifying and solving office problems
•    Problem-solving techniques and turning challenges into opportunities
•    Working effectively in teams
•    Personal SWOT analysis and balancing proactive vs reactive approaches

Module 4: Mastering Communication and Technical Competencies
•    Effective communication and overcoming barriers
•    Listening skills and choosing the right communication medium
•    Verbal communication, assertiveness, and confidence-building
•    Utilizing office technologies, organizing work, and task planning

Who should attend

Administrators, Secretaries and Personal Assistants who are serving in a supportive role to Senior Management

Training Methodology

This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.