Course Description

Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip every administrator, secretary/personal assistant, and secretarial officers in general with precise strategies which will lift productivity and efficiency to new levels. You will also develop and practice a variety of behavioural competencies which will help you gain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.

Course objectives

• List the administrator challenges in the 21st century to be proactively ready for them
• Combine the efficiency and effectiveness concepts for higher productivity
• Develop technical competencies to enable professional advancement
• Apply administrators soft skills to stand out of the crowd
• Use professional business writing techniques in internal and external communication

Course outline

• Administrator challenges of the 21st century
• Being a talent
• The changes in the psychological contract
• Seeing through obstacles
• Adaptability and change
• Gaining credibility
• Taking the initiative
• Embracing a positive attitude
• Customer relation
• The productivity equation
• Productivity definition
• Effectiveness versus efficiency
• Signs of inefficiencies at your office
• Simplification of work processes
• Best practices to be more productive
• Administrator soft skills
• Self-leadership
• Personal SWOT analysis
• Reactive versus proactive
• Effective communication:
• Types of communication
• Communication barriers
• Listening skills
• Time management:
• Time wasters
• Setting priorities
• Solving office problems (and turning them into opportunities)
• Types of problems
• Problem solving techniques
• Working as a Team
• Technical competencies of the modern administrator
• Criteria of an administrator
• Competency explained
• Core competencies versus technical competencies
• Administrators technical competencies:
• Task planning
• Organizing work and meetings
• Information management
• Utilization of office technologies

Who should attend

Administrators, Secretaries and Personal Assistants who are serving in a supportive role to Senior Management

Training Methodology

This course uses a combination of interactive activities, group and individual exercises, role plays and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will come up with their own strategies to overcome real life scenarios and will be given the chance to challenge and defend findings.