This course shows a step-by-step methodology to build and implement a balanced scorecard strategic management system, either for public or private sector organizations. It includes a hands-on workshop to allow you to get practice in developing the balanced scorecard for a typical organization. You will have an opportunity to address some specific issues in your own organization.

You will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in corporate and governmental organizations. You will learn a systematic, nine-step methodology for building and implementing the balanced scorecard, based on the performance management theory developed at Harvard University and our international balanced scorecard consulting experience. You will receive a Performance Scorecard Toolkit with worksheets for each step of the methodology.

Learning Objectives

 Topics covered by the course include:

• Basic concepts of the balanced scorecard and how it can be used to improve organization performance.
• How the balanced scorecard applies to different types of organizations.
• How to build and implement a balanced scorecard using our award-winning nine-step methodology.
• How to develop more meaningful performance measures.
• The correct sequence of steps that is necessary to build a strategy-focused organization.
• How a scorecard system can drive a performance-based budget and employee accountability.
• The Perspectives Of Balanced Scorecard
• Criteria for a Good Balanced Scorecard
• Cause- and- Effect Relationships
• Leading  and Lagging Indicators
• Benefits of Balanced Scorecard

Business Excellence (BE) Framework

• Purposes Of Business Excellence Framework
• Benefits Of Business Excellence Model
• Structure of the Business Excellence Framework/Model

Who Should Attend 

This course is recommended for executives, managers, planners and analysts who are seeking the best practical ideas in improving organizational performance. This course is recommended for executives, managers, and planners who seek a brief, high-level introduction to the balanced scorecard and how it can be applied to meet their own organization's needs.