Special Discount
Effective Problem Solving Through Research Skills and Information Management Course
- 18 - 20 Nov 2025
- 17 - 19 Feb 2026
- 19 - 21 May 2026
- 11 - 13 Aug 2026
- 10 - 12 Nov 2026
Distance Learning Mode
(Available also for customised Training by Duration, Venue & Fee)
Details
Solving problems in the business world is essential to keeping things moving along smoothly. While problems differ in complexity, almost all of them can be approached in a structured manner that increases the chances of finding a successful solution. Researchers who are able to master this structured approach and apply it practically, from research to execution, are an asset to any organization.
Course objectives
By the end of the course, participants will be able to:
- Define a problem and ensure that the 'right' question is being answered
- Justify breaking down a problem into smaller issues that can be tackled independently
- Create a work plan that prioritizes resources and focuses on the key issues
- Identify the right sources for data through research and expert interviews
- Interpret data and build a structured argument for findings
- Develop a structured story to present to management
- Explain findings to team members and senior leadership
Course outlines
1: The Evolving Role of the Researcher
- Overview and changing role of the researcher.
- Adding value to your organization through active data gathering.
- Overview of problem-solving approaches.
- Generating creative solutions while balancing excellence and creativity.
- Decision-making and choosing effective alternatives.
2: Structuring and Prioritizing for Effective Problem Solving
- Structuring problems: defining the right issue and using issue statements.
- Breaking issues into manageable sections with logic and issue trees.
- Prioritizing work: eliminating non-essential issues and applying the 80:20 rule.
- Utilizing prioritization methodologies, such as prioritization matrices.
- Developing practical project plans and effective work plans.
3: Research and Analysis for Informed Decision-Making
- Conducting analyses: getting the right data and distinguishing between primary and secondary research.
- Using tools like informational interviews, active listening, and guided dialogue.
- Summary versus synthesis: turning data into actionable insights.
- Building synergy and fostering high-performing team dynamics.
4: Communication, Presentation, and Continuous Improvement
- Turning data into findings and building effective arguments.
- Communicating findings through storytelling and top-down communication.
- Designing powerful presentations tailored for senior management.
- Fostering continuous improvement in research processes and outcomes
Who should attend
New and advanced analysts and project managers who are involved in researching, analyzing and investigating issues related to their organization.
Methodology
This course relies on the use of an interactive case study, developed specifically for this course, to demonstrate the different components of effective problem solving. In addition to the customized case, this course utilizes individual debriefs, group discussions, role playing, and presentations.
TESTIMONIALS
Here is what members who attended HR, Management and Leadership Courses said
The facilitators are good and full of experience. They have mastery of their presentation
I have acquired new leadership skills and techniques
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