Details

Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognize our behaviours, moods, and impulses, and positively manage them so that we can communicate effectively, empathise with others, manage stress, overcome challenging situations and defuse conflict.

Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

Emotional Intelligence (EQ) Course Outline

Foreword: Healthy emotions + Clear thinking + Appropriate action = High EQ

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the style of individuals and adjust your communications accordingly.

This training course is useful for anyone who leads or works with other people, no matter what size the organisation.

This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy and also include interpersonal skills.

Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations.

Learning Outcomes:

–        Define Emotional Intelligence (EQ).

–        Identify the benefits of emotional intelligence.

–        Learn the four core skills required to practice emotional intelligence.

–        Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.

–        Successfully communicate with others in a non-verbal manner.

–        Verbally communicate with others.

–        Interpret and manage your emotions.

–        Master tools to regulate and gain control of one’s own emotions

–        Articulate your emotions using the right language.

–        Balance optimism and pessimism.

–        Effectively impact others.

–        Relate emotional intelligence to the workplace.

–        Use the concepts and techniques in the workplace.

Emotional Intelligence (EQ) Training Course - Lesson 1

·         What is Emotional Intelligence

·         Benefits of EI

·         Understand the difference between Trait EI and

·         Ability EI

·         5 Dimensions of Trait EI Model

·         Self Awareness (SA)

·         Managing Emotions (ME)

·         Motivation (M)

·         Empathy (E)

·         Social Skills (SS)

·         Determine your EQ

·         Emotional Intelligence (EQ)

Training Course - Lesson 2

·         Dimension 1: Self-awareness (SA)

·         Self Awareness

·         Seeing the other side

·         Giving in without giving up

·         Life Positions – you and only you can choose your mindset

Emotional Intelligence (EQ) Training Course - Lesson 3

·         Dimension 2: Self-Regulation/Managing Emotions

·         (ME)

·         Self-Regulation/Managing Emotions (ME)

·         The ‘EQ brain’ and how it works

·         The science of emotions

·         Understanding Emotions

·         Find your self-control… take back your Amygdala

·         Using Coping Thoughts

·         Using Relaxation Techniques

Emotional Intelligence (EQ) Training Course - Lesson 4

·         Dimension 3: Self-Motivation (M)

·         Self Motivation

·         Optimism /Pessimism

·         The balance between optimism and pessimism

·         The power of re-framing

·         Emotional Intelligence (EQ) Training Course - Lesson 5

·         Dimension 4: Empathy (E)

·         Empathy

·         Barriers to empathy

·         Developing your empathy

Emotional Intelligence (EQ) Training Course - Lesson 6

·         Dimension 5: Social Skills (SS)

·         Social skills

·         Making an impact

·         Creating a powerful first impression

·         Assessing a situation

·         Being zealous without being offensive

·         Traits of a person with high social skills

·         Emotional Intelligence (EQ) Training Course - Lesson 7

·         Four Skills in Emotional Intelligence

·         How to accurately perceive emotions

·         Use emotions to facilitate thinking

·         Understand emotional meanings

·         Manage emotions

Emotional Intelligence (EQ) Training Course - Lesson 8

·         Verbal Communication Skills

·         Focused listening

·         Asking questions

·         Communicating with flexibility and authenticity

Emotional Intelligence (EQ) Training Course - Lesson 9

·         Non-Verbal Communication Skills

·         Body language

·         The signals you send others

·         It’s not what you say, it’s how you say it

Emotional Intelligence (EQ) Training Course - Lesson 10

·         Social Management and Responsibility

·         Understand Emotions and How to Manage Them in the Workplace

·         Role of Emotional Intelligence at Work

·         Articulate your Emotions Using Language

·         Disagreeing Constructively