Course objective

Upon completion of this workshop, participants will be able to;

•  Perform their duties and responsibilities to the required standards of the profession
   Establish a productive and cooperative partnership with managers, supervisors, peers and others with whom they work with
• Interact and relate effectively with both internal and external customers
•  Effectively set priorities and manage time Practise effective problem-solving and decision-making skills
   Perform their office secretarial responsibilities with greater effectiveness and efficiency

Course outline

Developing Professionalism; Role and Responsibilities

• Human Relations and Teamwork
• Interacting and Relating with the Public Time Management
• Planning and Organising Skills
• Managing Records and Document Security
• Business Correspondence Skills

Who Should Attend?

Secretaries, Personal Assistants and Administrators who are serving in a supportive role to Senior Management.

Methodologies

• A practical approach will be taken with 70% of the course on the application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:
• Trainer-facilitated group activities and break up discussions
• Real-life case-studies application activities
• Role-plays on practical sessions and application work
• Questions and answers sessions
• Useful checklists and systematic guidelines