Practical Problem-Solving and Decision-Making Course
Course Description
Many companies seek to improve
their business using various continuous improvement methodologies including
Lean principles. The proven method for deploying these concepts is to tie them
into an overall strategy of business improvement. This leads to the highest
rate of return on investment over the long term along with ensuring the
sustainability of a continuous improvement culture. As part of this overall
strategy of continuous improvement is the use of the tool: Practical Problem
Solving.
Course
Objective
What makes this Lean tool
unique is the straightforwardness of the application. By simply using the
materials provided to you during the training, you will be able to step through
the process to solve the problem knowing that each phase is completed. The
worksheets can be used for communication of the
problem and the follow-up effectiveness within your organization. It can also
be used to respond to customer complaints and be valid towards any formal
complaint resolution procedure required.
Our Consultant will work
with you to develop the skill sets essential to practical problem-solving. The
course involves applying the training by assigning a real-life problem to be
solved by your staff.
Participants will receive
instruction on the following tools that are used in Practical Problem
Solving:
Problem Definition – How
to properly define a problem and plan improvements
Root Cause Analysis
– Determine the point of the cause of the defect(s) and find the true root
cause.
Countermeasure Implementation – Communicate
and execute short and long-term countermeasures to eliminate the
problem(s) and adjust as needed to stay on target.
Effectiveness and Standardization
– Follow up on countermeasures and performance indicators of solution.
Standardize effective countermeasures, leverage other opportunities and
take action to begin the problem-solving process again.
Benefits
As a result of utilizing this
approach to Practical Problem-Solving tools, companies report seeing
reoccurring problems eliminated reduced costs and a highly effective and
engaged workforce. Additionally, this specific approach becomes the driving
force behind sustaining your improvements and standardizing countermeasures.
The training will help you to
answer questions around the following:
Declining profit margins
Difficulty controlling costs, poor levels
of productivity
High defect or scrap rates
Low customer satisfaction
Additional benefits expected
for all participants include the following:
Problem-solving is a process and skill set
that you develop over time, to be used when the need to solve immediate
problems to achieve goals
An opportunity to transfer knowledge from
the key participants of your team that will be responsible for
maintaining this tool, to others in the organization
Course
content
Problem-solving and decision making
defined
Evidence-based decision making
Non-evidence based decision making
Groups versus individual – the pros and
cons
The Five-Step Problem-Solving
Process
1. Define and Analyze the
Problem
Create a problem statement
Analyze and understand the problem
Apply tools and techniques for problem
identification and analysis
2. Determine the Causes of the
Problem
Collect data to understand the problem
Identify possible causes
Analyze causes
Select the root cause
Apply tools and techniques to determine
the root cause
3. Generate Alternative
Solutions
Identify possible solutions
Apply the tools and techniques for
generating alternative solutions
4. Select the Solution—Make a
Decision!
Determine a decision-making approach
Develop criteria for selecting a solution
Select the best solution
Validate the solution
Apply the tools and techniques for
decision making
5. Implement the Solution
Develop an action plan
Implement the solution
Marshall\'s support for the solution
Who Is Right For The Program
This course is
designed to meet the needs of all staff in your organisation who desire to learn
new trends in making clear and productive decision making.
Methodology
Participants
will practice the problem-solving process by working on actual problems in the
course. The focus of the course is on
group problem-solving and decision-making, but participants will be able to
apply the same processes and tools to individual problems and decisions.
Here is what members who attended HR, Management and Leadership Courses said
Ogechi Iheanacho
Legal Officer, FIDELITY BANK PLC
It will help me improve my approach to governance and prepare for higher
leadership positions pertaining to legal advisory and company secretarial role
Ogechi Iheanacho
Legal Officer, FIDELITY BANK PLC
The personal financial planning session was quite enjoying and
instructive
DORCAS. B Uwoghiren
CEO, Prince & Princess
The facilitators are good and full of experience. They havemastery of their presentation
Omenihu Friday
Bursar, Abia State Polytechnic, ABA
I have acquired new leadership skills and techniques
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