Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Learning Objectives

• Meaning of Quality
• Origin of TQM
• Total Quality Management Defined
• Main Characteristics of TQM
• Objective and Benefits of TQM
• Principles of TQM
• How to Implement TQM
• Significance of the 4 Stages of TQM