Some believe that successfully navigating relationships is an inherent quality that can't be learned - but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication style and how it differs from others, and learn to use that understanding to communicate effectively - verbally and nonverbally. You will participate in an interactive game where you use your newfound interpersonal skills to respond to a series of real-world scenarios.

Course Objectives

• Complete an action plan to develop interpersonal skills
• Use multiple self-assessments to increase their understanding of themselves and the perspectives of others
• Apply positive and productive communication techniques to various types of interactions by receiving feedback from others
• Create supportive workplace relationships by treating others with respect, trust, and dignity
• Use strategies to successfully overcome tense situations and restore confidence in relationships
• Using a competitive game environment, use interpersonal skills to respond to a series of real-world scenarios

Course Outlines

• Overview of Interpersonal Skills in the Workplace
• Interpersonal Skills Model
• Senge\'s Wheel of Learning
• Awareness of Self and Others
• Understanding Emotional Intelligence
• Expanding Perceptions
• Accommodating Different Styles and Preferences
• Effective Communication Skills
• Transparent Communication
• Focused Conversations
• Modern Communication
• Forming Connections with Others
• Cultivating Trust
• Strengthening Relationships with Feedback
• Expressing Gratitude and Appreciation
• Dealing with Difficult Interpersonal Relationships
• Resolving Conflict
• Capstone: EXIT Game (Experiential Interpersonal Techniques)
• EXIT Game (Experiential Interpersonal Techniques)

 Who should attend?

This course is intended for individuals at all levels who want to improve their communications and relationships with others.